Good morning!
Here in the UK it’s a Bank Holiday and most of the country is off work 🙂 And that’s not the best of it… we’ve still got another two to go this year!
The weekend was an eventful one, with us welcoming a brand new little Princess into the fold. If you’re following us over on Twitter, you’ll already know extremely excited I’ve been. I’m now on pins waiting to find out what Wills & Kate will name her (fingers crossed for Elizabeth… a noble name reserved for awesome people 😉 ). Exciting times!
Anyway, on with the show…
Happy Monday #55
Happy Monday!
This week I want to share the funniest site with you. In fact, it’s so funny that this is actually the second post I’ve written about it (the post was on another blog about customer service). That funny site is:
Firstly, a word of warning. The language on the site isn’t always exemplary. So if you’re easily shocked or offended, I recommend giving it a wide berth and simply enjoying the examples below.
Secondly, this site is hilarious! Based on that old saying that “the customer is always right”, this is a workers opportunity to share their experiences of times when their customer have been anything but! Take for instance:
(I work for a major satellite TV provider providing tech support when this customer calls in:)
Me: “Thank you for calling [TV provider]. My name is [My Name]. How may I help you?”
Customer: “Yeah, there’s nothing on my TV!”
Me: “When you say nothing is it a black screen?”
Customer: “No! It says searching for satellite signal. What is that?”
Me: “Oh, that means that for some reason either the dish isn’t picking up the signal from our satellite or else it isn’t getting from the dish to your receiver.”
Customer: “Well, then put a new satellite up there.”
Me: “Sir, I don’t believe that would—”
Customer: “You’re not paid to think, so just put a new satellite up.”
Me: “Sir, am I correct in hearing that you want us to launch a new satellite, knowing that such a process would take several months and cost millions of dollars?”
Customer: “Yes, but we both know it won’t take months. I want it done tonight, and it better not affect my bill.” *hangs up*
There are also some experiences of customers being absolute superstars…
(A customer comes to the cash desk:)
Customer: “Pump six.”
Me: “That will be £20.01 please.”
Customer: “Twenty pounds … and a penny! Hah! You win this time pump, but I shall have my revenge.”
(He pays and then walks towards the door, cackling maniacally and waving his fist in the air. As he leaves he shouts:)
Customer: “REVENGE SHALL BE MINE, PUMP SIX. WHEN YOU LEAST EXPECT IT!”
So put your feet up this Bank Holiday, grab a coffee and have a customer service based giggle!
Have a good week… make it a good one.